Internal Rules

We are pleased to welcome you to Baia Benessere .
We invite guests to take vision of our internal regulations and to highlight the acceptance prior to booking.
The action to be taken at Wellness Bay are not only those enshrined in law, but especially those dictated by common sense and mutual respect.

  1. Reservations and Cancellations: guests can make their reservations online, via telephone or email. Payment can be made online or at the time of check-in. Any penalties for cancellation are retained from the deposit paid at time of booking or taken from credit card communicated at time of booking if required. The information submitted online is legally binding terms.
    If the guest decides to cancel a booking made with Wellness Bay, it will notify you via e-mail or by telephone. In such a case, it is normally applied the following policy:
    In case of cancellation or modified up to 7 days before date of arrival, no fee will be charged.
    In case of cancellation or modified up to 3 day before the date of arrival you will be charged 100% of the first night.
    For cancellations or changes made after this term or no show (no show) you will be charged the full amount.
    Beauty Bay is not responsible for cancellation due to force majeure (eg. Natural disasters, fires, wars or socio-political events).
  2. Check-In: delivery rooms is scheduled from 15:00 until 20:00, except for different needs of our guests; you must communicate by telephone the arrival time, at least 24 hours before arrival itself. Go to the structure without having notified about the arrival time can cause expectations. This problem can not be a reason for complaints or claims for reimbursement.
    Upon arrival in the structure should be handed over identity documents (passport or ID card) valid required to be registered as required by law.
    Failure to comply with this requirement constitutes a violation of the norms of the Criminal Code and authorizes us to call for the immediate abandonment of the structure.
    Guests will have the keys of the structure, and can come and go as they please. In case of loss of the keys, guests are required to pay the same.
  3. Check-out: on the day of your departure, rooms must be vacated no later than 11:00 am to allow workers to do the cleaning.
    Outdated 12:00 without the camera was released, will be charged an additional day’s stay. Of course guests can continue its visits and leave your luggage in custody.
  4. Disclaimer of the structure: Bay Wellness accepts no responsibility for the loss, theft and / or damage of your property objects left in the rooms and for any damage to people, animals or things to and from third parties.
    Beauty Bay is not liable for any failure due to total or partial lack of supplies such as electricity, water, telephone line or internet employees from external causes.
  5. Charges for damage: for the guest who misuse, negligence or neglect causes harm to the structure, its equipment or objects in use, the necessary amounts will be charged for repairs, replacements and cleaning the case. For detected subtractions will proceed according to law.
  6. Prohibitions: It is absolutely not allowed to smoke in the entire hotel. Outdoor smoking is allowed only in some areas equipped.
    It is absolutely not permitted to bring alcohol, substances whose use is prohibited by law, weapons of any kind.
    It is absolutely not allowed to enter the facility while intoxicated or in a state of mental impairment caused by drugs or medications,
    or if the guest has recently undergone special health treatments.
    It is forbidden to gather fruits, flowers and vegetables from the spaces used as a vegetable garden and green, to which the managers of the structure avreanno unlimited access to the care and irrigation.
    It is strictly forbidden to receive visits and more guests than those residing therein at any time, for Public Security reasons.
    Failure to observe these prohibitions authorizes us to demand the immediate abandonment of the no repayment structure.
  7. Breakfast and Meals: Breakfast is available between the hours of 9:00 and 10:00 unless otherwise requested. Outside of that zone is forbidden to eat in the breakfast room, while in the rooms is always forbidden to consume meals.
  8. Cleaning
    The room cleaning and services takes place daily. The towels will be changed on request, or if placed in the sink, (the ones hanging will not be replaced). Bed linens are changed every three days, barring any requests. The structure is separate trash and it is recommended to use the appropriate containers placed outside.
  9. Use the room:
    It is recommended that a correct and civil use of the toilets, not throwing anything in the toilet, reminding that there are the appropriate bins. In addition it is recommended to turn off the lights, TV and air conditioning every time you leave the room;
    Close windows systematically when heating or air conditioning is in use and maintain a reasonable temperature in the room. Do not leave the charger connected when not in use. Close the tap of the shower toilet after use.
    It requires you to observe silence during the hours from 23.00 to 08.00 for the respect of other guests and neighbors.
  10. Animals
    Pets are accepted on request for additional charge of € 5 for night. The owner must be provided in their own related support equipment for the bed and the animal’s needs.
    However, in case of failure to follow normal good housekeeping or damage caused by the animal (in this regard the animal should never be left unattended), Bay Wellness reserves the right to establish a compensation equal to the cost needed for cleaning or repair. The owner is liable for any damage to property and / or persons.
  11. Notice:
    The data of our guests are treated in accordance with current privacy legislation [Law 675/96 and Legislative Decree No. 196 of 30 June 2003.]
    The information that the host provides will be used solely for the purpose of managing the stay and send information about Wellness Bay and therefore will not be ever used for other purposes.
    Certain of your kind cooperation we remain available for any questions and we wish you a happy holiday!Last update 11/06/2019