FAQ – ENGLISH


Frequently Asked Questions

What is the distance from the sea?
We are located 2km from the Castle beach, walking distance is 15 minutes walk, while by car are a few minutes, the beach also has ample free parking. The address is via delle mimose 29, in the village of Santa Severa Nord – Comune di TOLFA if you use the navigator to get directions. You can view a map on the “Contact” page. On request we provide bicycles (free for those who book directly on the site or by email), subject to availability.
How can I book?
Directly online by filling out the form (Arrival Date / Departure Date Book Now) that you find in the lower right corner on the home page of the site or on the price list page or online booking
By sending an email to baiabenessere@gmail.com indicating the requested dates, the number of people, name, surname, email and telephone; in this case, wait for an e-mail confirming the reservation.
How many people can host a room?
In the double bed can be accommodated two people, and at most one child up to about 3 years (free). Only one other adult or child from 4 to 12 years can be accommodated in the extra bed with extra charge.
Is the kitchen available?
No, the kitchen is in common space and has the sole function of preparing breakfast, on request and through our assistance
can use the refrigerator or warm food for children.
Can you have a meal?
We only offer breakfast service, which is done exclusively in the common area and at the scheduled time (unless special requests);
Outside each room there is an equipped space where you can drink drinks and eat snacks / take-away food, we do not provide crockery, warming or washing service.
Can you smoke?
Smoking is allowed only outside every room where there is an equipped space, inside the structure and in the other common areas it is strictly forbidden.
Can animals be brought?
One pet per room is allowed upon agreement and additional payment; in case of compatibility it is necessary to bring the equipment (bunk, towel) to make it sleep on the ground, it can not be left unattended, to give a meal to the animal it is necessary to use the external space so that no bad smells remain in the rooms.
What time should I arrive, go away, or return at night?
The check-in on arrival is from 15 to 20pm  unless special requests, it is always necessary to communicate the estimated time of arrival.
The departure check-out is scheduled before 11am (unless special requests) to allow the cleaning service and the preparation of the room for new guests.
Guests during their stay have the keys, which they are responsible for, and can access and exit as they wish, respecting silence and common sense at night.
How much does it cost, how can I pay, can I get a discount?
Prices and discounts are visible on the “price list” page, for personalized quotes send an email or call.
The payment must be made in cash upon arrival along with the presentation of identity documents, at the moment we do not have POS for the ATM or credit card, alternatively you can pay online in advance together with the booking via paypal.
On the spot I find assistance for other requests or special needs?
We live here, so we are available for any eventuality or information.